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AI Development
AI Customer Support Agent
Intelligent chatbot powered by LLMs that handles customer queries, processes refunds, and schedules appointments automatically.
Project Overview
A state-of-the-art AI agent designed to revolutionize customer service. Leveraging large language models (LLMs) and vector databases, this agent understands context, sentiment, and complex queries. It integrates directly with CRM systems to perform actions like refund processing and appointment booking without human intervention.
Key Features
- Natural Language Understanding (NLU)
- Automated Refund Processing
- Real-time Appointment Scheduling
- Multi-channel Integration (Web, WhatsApp, Slack)
- Sentiment Analysis for Escalation
Technologies
OpenAI API
Python
LangChain
FastAPI